Customer service you can rely on
Heating on strike or not running smoothly? Our customer service takes care of it – fast, personal and with master-craftsman quality.
A good system needs good service. As a certified master company based in Mühlheim am Main, we look after heating and plumbing systems across the Rhine-Main region – from fault repairs and spare parts to fine-tuning. And after the installation, we remain your point of contact.
Your benefits with our customer service
Fault service from specialists
When the heating fails, every hour counts. We diagnose the fault methodically and fix it properly – so your home is warm again as quickly as possible.
Spare parts fitted properly
We source the right spare parts for your system and replace them cleanly and professionally. That keeps your equipment reliable for years to come.
Settings & optimisation
Your system often has more potential than it currently shows. We review the settings and optimise operation – for greater efficiency and lower consumption.
Personal points of contact
With us, you never end up in a call-centre queue. You talk to people who know your system – long after the installation is done.
How it works
- 01
Get in touch
Contact us via the form, by phone or on WhatsApp and briefly describe your issue. We will get back to you promptly.
- 02
On-site diagnosis
Our specialist visits you, inspects the system and finds the cause. You receive a clear assessment before we start any work.
- 03
Repair & optimisation
We fix the fault, replace spare parts where needed and set your system up for optimal operation. Finally, we walk you through everything we did.
Frequently asked questions about our customer service
Ready for your new heating system?
Request your free quote now – without obligation and in just 2 minutes.
Or give us a call: 01623 000227